Benjamin Shyong
Staff Technical Program Manager · Meta, ex-Apple
San Francisco, CA · benjamin.shyong@gmail.com · LinkedIn
Experience
Meta · Staff TPM, Manufacturing · Ray-Ban Display
Jun 2022 to presentSunnyvale, CA
- Own manufacturing for Ray-Ban Display: factory readiness, yield, UPH, and build triage.
- Lead xFN execution across design, engineering, supply chain, and factory ops from prototype to MP.
- Use yield data, DOE, and exec reviews to drive design and process decisions.
- Qualify vendors and launch first-generation consumer AR manufacturing processes.
Apple · Sr Product Quality Manager · iPhone + AirTag Accessories
Oct 2020 to May 2022Cupertino, CA
- Owned product quality for iPhone Leather Wallet and AirTag accessories.
- Drove factory yield projections, process fixes, and material improvements.
- Built quality readiness: metrology, OQC/IQC correlation, and traceability.
- Aligned specs and cosmetics with Product Design; led factory implementation.
Apple · Sr Operations Program Manager · iPhone + AirTag Accessories
Jun 2019 to Oct 2020Cupertino, CA
- Led final-assembly NPI for iPhone Leather Sleeve and AirTag accessories.
- Brought up Thailand second-site factory: capacity, qualification, and CapEx.
- Owned material readiness: reviews, CTB projections, and supplier allocation.
- Ran sustaining ops: capacity, supply commits, daily I/O, labor, and PRQ changes.
Apple · Operations Program Manager · iPad Pro
May 2016 to Jun 2019Cupertino, CA
- Led NPI operations for two iPad Pro ramps, prototype to mass production.
- Pulled into Apple Special Projects for Health Tech CM and automation bring-up.
- Drove phase-gate reviews and xFN approvals for factory ramp.
- Managed critical build issues and weekly executive readouts.
Lincoln Electric · Asia Pacific Strategic Assignment
Jun 2014 to Apr 2016Shanghai, China
- Strategic operations management reporting directly to Sr VP of Operations; 60% travel across Asia.
- Directed pull-system ERP rollout across five China facilities.
- Reduced net China inventory by 31% within seven months of pull-system implementation.
Lincoln Electric · Operations Planning Team Lead
Nov 2013 to Jun 2014Torreon, Mexico
- Led 3-person planning team across attainment, exports, and overdue recovery.
- Coordinated capacity planning with production supervisors.
- Set stocking strategies and inventory targets to protect customer fill rate.
Lincoln Electric · Engineering Operations Trainee → Global Supply Manager
Sep 2009 to Nov 2013Cleveland, OH · Shanghai, China
- Progressed through operations rotations into global supply management across production commodities.
- Managed global commodity supply base and negotiated planning parameters to reduce working capital.
- Completed Shanghai sourcing rotation covering NPD sourcing, PPAP, supplier audits, and import/export.
Education
Purdue University · B.S. Systems Industrial Engineering
2004 to 2008West Lafayette, IN
Certifications
- CPIM · APICS Certified in Production and Inventory Management
Honors & Awards
- 1st place · Rosewood Hospitality Hackathon: Red Thread, luxury-hospitality agent OS (May 2026)
- 1st place · DataHub Hackathon: Data-OnCall, 4-agent data-quality incident response (Apr 2026)
- Top 6 finalist · AWS Builder Loft Agent Hack Day: LoopOS, MCP-native back-office agent (Apr 2026)
- 1st place · Nebius.Build SF: Injester, agent-ready web ingestion; NVIDIA GTC demo (Mar 2026)
Languages
- English: native
- Mandarin / 中文: conversational
Selected outside work
- Red Thread: A2A hospitality agent OS; Vercel-to-Mac-mini handoff with live Claude.
- Data-OnCall: 4-agent data-quality responder with DataHub lineage and first LoRA fine-tune.
- LoopOS: MCP-native STR back-office agent with shared durable state across AI clients.
- Injester: Agent-ready web ingestion; 81% less content and 3-5x better task completion.
- TurnkeyHost: Custom PMS for five STRs with AI guest comms: Next.js/Postgres/Beds24/Gemini.
Full project context, hackathon recaps, and writing at benjaminshyong.com.