Benjamin Shyong

Staff Technical Program Manager · Meta, ex-Apple

San Francisco, CA · benjamin.shyong@gmail.com · LinkedIn

Experience

Meta · Staff TPM, Manufacturing · Ray-Ban Display

Jun 2022 to present

Sunnyvale, CA

  • Own manufacturing for Ray-Ban Display: factory readiness, yield, UPH, and build triage.
  • Lead xFN execution across design, engineering, supply chain, and factory ops from prototype to MP.
  • Use yield data, DOE, and exec reviews to drive design and process decisions.
  • Qualify vendors and launch first-generation consumer AR manufacturing processes.

Apple · Sr Product Quality Manager · iPhone + AirTag Accessories

Oct 2020 to May 2022

Cupertino, CA

  • Owned product quality for iPhone Leather Wallet and AirTag accessories.
  • Drove factory yield projections, process fixes, and material improvements.
  • Built quality readiness: metrology, OQC/IQC correlation, and traceability.
  • Aligned specs and cosmetics with Product Design; led factory implementation.

Apple · Sr Operations Program Manager · iPhone + AirTag Accessories

Jun 2019 to Oct 2020

Cupertino, CA

  • Led final-assembly NPI for iPhone Leather Sleeve and AirTag accessories.
  • Brought up Thailand second-site factory: capacity, qualification, and CapEx.
  • Owned material readiness: reviews, CTB projections, and supplier allocation.
  • Ran sustaining ops: capacity, supply commits, daily I/O, labor, and PRQ changes.

Apple · Operations Program Manager · iPad Pro

May 2016 to Jun 2019

Cupertino, CA

  • Led NPI operations for two iPad Pro ramps, prototype to mass production.
  • Pulled into Apple Special Projects for Health Tech CM and automation bring-up.
  • Drove phase-gate reviews and xFN approvals for factory ramp.
  • Managed critical build issues and weekly executive readouts.

Lincoln Electric · Asia Pacific Strategic Assignment

Jun 2014 to Apr 2016

Shanghai, China

  • Strategic operations management reporting directly to Sr VP of Operations; 60% travel across Asia.
  • Directed pull-system ERP rollout across five China facilities.
  • Reduced net China inventory by 31% within seven months of pull-system implementation.

Lincoln Electric · Operations Planning Team Lead

Nov 2013 to Jun 2014

Torreon, Mexico

  • Led 3-person planning team across attainment, exports, and overdue recovery.
  • Coordinated capacity planning with production supervisors.
  • Set stocking strategies and inventory targets to protect customer fill rate.

Lincoln Electric · Engineering Operations Trainee → Global Supply Manager

Sep 2009 to Nov 2013

Cleveland, OH · Shanghai, China

  • Progressed through operations rotations into global supply management across production commodities.
  • Managed global commodity supply base and negotiated planning parameters to reduce working capital.
  • Completed Shanghai sourcing rotation covering NPD sourcing, PPAP, supplier audits, and import/export.

Education

Purdue University · B.S. Systems Industrial Engineering

2004 to 2008

West Lafayette, IN

Certifications

  • CPIM · APICS Certified in Production and Inventory Management

Honors & Awards

  • 1st place · Rosewood Hospitality Hackathon: Red Thread, luxury-hospitality agent OS (May 2026)
  • 1st place · DataHub Hackathon: Data-OnCall, 4-agent data-quality incident response (Apr 2026)
  • Top 6 finalist · AWS Builder Loft Agent Hack Day: LoopOS, MCP-native back-office agent (Apr 2026)
  • 1st place · Nebius.Build SF: Injester, agent-ready web ingestion; NVIDIA GTC demo (Mar 2026)

Languages

  • English: native
  • Mandarin / 中文: conversational

Selected outside work

  • Red Thread: A2A hospitality agent OS; Vercel-to-Mac-mini handoff with live Claude.
  • Data-OnCall: 4-agent data-quality responder with DataHub lineage and first LoRA fine-tune.
  • LoopOS: MCP-native STR back-office agent with shared durable state across AI clients.
  • Injester: Agent-ready web ingestion; 81% less content and 3-5x better task completion.
  • TurnkeyHost: Custom PMS for five STRs with AI guest comms: Next.js/Postgres/Beds24/Gemini.

Full project context, hackathon recaps, and writing at benjaminshyong.com.